Teresa Nettles spends much of her time finding the perfect properties in which prospective buyers and renters can house their businesses. She is a commercial real estate matchmaker, so to speak.
And like true matchmakers, Nettles can tick off lists of perfect pairings. She is senior vice president of office properties for Thalhimer, a leading commercial real estate firm with offices in Newport News. She has been with the firm since 2002, and in that time, she has risen to the top, taking highest honors and pulling ahead of much of her competition in the field.
“I love what I do,” she says. “Every request is unique. To me, my clients are all important, regardless of the size. I treat them all the same. It’s all about the personalized service we give.”
Nettles is one of nine brokers in the Newport News office. Cushman & Wakefield/Thalhimer works with commercial clients in the fields of retail, industrial and office space. The firm is based in Richmond, but has offices in Newport News and Virginia Beach. The Newport News office has continually been a leader in the company.
Part of the firm’s success is based on the experience and dedication of its brokers, says Christopher Rouzle, senior vice president, regional manager, for Thalhimer. He has been with Thalhimer since 1998, and many of the other brokers also have double-digit tenure with the firm and their expertise in their given specialties is hard to beat, Rouzle says. Thalhimer is consistently one or two in its market share in the region.
“You need to know the market and know it well,” Rouzle says.
Nettles, senior vice president, office properties, is the perfect example of a broker who knows her field inside and out. She can recite statistics for occupancy and vacancy rates, square footage costs and building availability. For example, she says that, on the Virginia Peninsula, the average vacancy rate in office buildings is about 12 percent. She knows the market and what is available.
Named the number one female commercial broker in all of Hampton Roads in 2018, Nettles is powered by the quest to fulfill the needs of her clients.
“To be successful, landlords and tenants need to be able to work out details,” she says. “I help them do that. They want a person, not a mouse click.”
Thalhimer, which is an employee-owned business, helps with leases and also managing buildings. The firm is aligned with Cushman & Wakefield, a national company, to expand its ability to offer its clients assistance outside the Commonwealth of Virginia.
“We are turn-key,” Rouzle says. “We look at the whole picture. You have to understand your clients and their needs. ”
Nettles, who has lots of experience in facilities management, says her job “is not just about leasing space. We stay involved and help from start to finish. I relate to the person sitting across from me. I like forging relationships. That’s really a fun part of what I do.”
Rouzle is excited with the team at Thalhimer. The depth of knowledge is impressive and the focus on customer service is sharp.
“The more practice you have, the better at it you are,” he says. “That’s what sets Teresa and our other brokers apart. They tend to be jacks and jills of all trades.”
TO THE POINT:
Cushman & Wakefield/Thalhimer
Address: One Bayport Way, Ste. 100, Newport News, VA 23606
Contact: Christopher Rouzle, senior vice president, regional manager
Business: Commercial real estate services focusing on industrial, retail and office space
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