Colonial Electrical Services: Prioritizing customers

Members of the Colonial Electrical Services team.

Colonial Electrical Services is an electrical contractor specializing in home electrical repair and upgrading home electrical systems. We don’t wire new homes, which allows us to keep our focus on customer service and the latest technological changes,” explains Glen Osvold, owner. The company moved its headquarters from Yorktown to Newport News to be in a more central location for its customers.

Colonial Electrical works hard to keep its employees and to give the best service possible to clients. “What sets us apart from other electrical contractors is our people,” Osvold says. “Our employees are some of the best in the industry; we have training sessions for them every day on customer service, providing the best value to our customers about home electrical safety and the latest code and technology changes in the industry. Our goal is to provide the best customer experience in residential electrical service.”

Operating for 10 years, there are currently 18 loyal employees. “We stress to our employees that everything they do has to pass one simple test. It has to be a win for the customer, a win for them and a win for the company in that order,” Osvold says. When asked the best function of his job, Osvold is quick to say that his customers come first. “I love when our customers give us 5-star reviews. Knowing that the customer is completely happy is my favorite part of my work,” Osvold says.

While Colonial Electrical Services focuses on customer satisfaction, the company also makes sure to keep the employees happy. “We usually get to the office early if it is a Monday or a Friday, and we have a griddle that we fire up to provide breakfast for our employees,” Osvold says. Making the workplace feel like family comes naturally for Osvold, who followed the same career path as his father. “I’m a second-generation electrician so I shadowed my father’s footsteps,” he says.

With his dedicated team, Osvold and Colonial Electrical Services are currently working on growing the business. “We are expanding into residential HVAC and plumbing repair, and we plan to be the best in customer service in those fields as well,” Osvold says. With a bright and busy future ahead of him, Osvold also makes sure to enjoy his days away from the business spending time with his wife and their two dogs.

TO THE POINT:
Colonial Electrical Services
Address: 11835 Canon Blvd., Ste. A102, Newport News, VA 23606
Contact: Glen Osvold, owner
Phone: 757-272-7247
Email: info@colonialelectrical.com
Business: Electrical contractors

About Noelle Riddle 17 Articles
Noelle Riddle is from Fairfax County, Virginia, and is currently obtaining a degree in English with a double minor in both Leadership Studies and Communications Studies at Christopher Newport University. Growing up, it was always her dream to pursue a career that involved writing or creative expression. When Noelle is not writing, she enjoys walking her dog, playing volleyball or trying new and unique foods to review on her food blog.

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