Respect, professionalism and highly-skilled technicians are hallmarks at family-owned and operated Comfort Technology Heating & Air Conditioning. It all started with a woman in distress.
Kearney & Sons Heating & Air Conditioning sent employee Lee Chapman on Becky Bauernschmidt’s call for air conditioning repair in her Hampton condominium. “And he called me for a date the next day,” she says with a smile.
Lee served four years in the US Army and earned his HVAC certification at Thomas Nelson Community College (TNCC). He went on to work with Kearney & Sons and Art Newsome, Inc.
A native of Spain, Becky lived in Iceland and Ethiopia with her military family before coming to the United States at age nine. She earned her Bachelor of Science degree in business administration – finance from Christopher Newport University in 1993, then earned her CPA license. She worked for Smithfield Foods and Lee was with Kearney & Sons when they took a leap of faith to form Comfort Technology.
“I designed flyers at home and handed them out in our neighborhood while pulling our 18-month-old son, Jacob, in a wagon,” she says.
Comfort Technology opened in 2003. At the time, Lee was teaching HVAC to adults and daytime students at Hampton’s New Horizons Education Center. In 2006, he received the Refrigeration Service Engineer Society’s teacher of the year award.
“We’ve been keeping people in their comfort zone since we opened,” Lee says of their North American Technician Excellence (NATE)-certified Class A Contractor and qualified gas contractor enterprise.
Residential customers are Comfort Technology’s target market. With live on-call service, customers are guaranteed a service technician within 24 hours. The company has 15 employees, including professionally trained technicians and front office staff. Its 25 years of experience includes repair, service and installing of all models of HVAC, water heaters and air conditioners. “We dispatch factory-trained service experts to every job,” the Chapmans say.
“They were so professional and kind,” residential customer, Sylvia Pottle, says. “They arrived on time, spent time educating us on how to use our system and completed the job in just five hours.”
The company installs money-saving ductless mini-split systems that keep separate rooms such as “man caves,” “she sheds,” pool houses and FROGs (family room over garage) comfortable. It also offers air purification services that can trap up to 98 percent of pollutants.
“We are an essential business because people still need heating and air,” Becky says, of never slowing down during the COVID pandemic shutdown. “We took extra precautions, like bootie wearing, social distancing and sanitization using our fully vaccinated technicians.”
“As a residential property management company,” says Lacey Ware of RedSail Property Management, “we have our go-to companies we can trust to always be professional, offer competitive and affordable prices and provide top-notch service. Comfort Technology is definitely one of them.”
The company has its CAGE code, a unique identifier assigned by the Defense Logistics Agency to companies vetted to perform work for the federal government, and performs work in government-operated buildings at NASA and Langley AFB.
Giving back to the community is important to the company, as indicated by the work Becky, Lee and their staff do with Habitat for Humanity, Warwick Little League and Transitions Family Violence Services.
The Chapmans have been married for 22 years and are parents to Jacob (20) and Matthew (18). Jacob works in the family business and attends TNCC, pursuing his Master HVAC certification. Matthew, a senior at Hampton Christian Academy, plans to attend Longwood College in the fall.
Baseball games, fishing, biking and walking rank high on their list of fun activities. “And we love to travel,” Becky says of trips to Mexico, Germany and Rome. “We plan to celebrate our 25th anniversary by taking a Nile River cruise to Cairo.”
TO THE POINT:
Comfort Technology Heating & Air Conditioning
Address: 2810 Build America Dr., Hampton, VA 23666
Contacts: Lee and Becky Chapman, owners